Faqs
Frequently Asked Questions (FAQ)
1. What types of products do you offer?
At Gamprint Magic, we offer a wide range of personalized products including tumblers, mugs, metal prints, phone cases, keychains, and more — all designed to help you keep your memories alive in a unique and beautiful way.
2. How long does it take to receive my order?
All orders take about 2 business days for processing and customization before shipping.
Once shipped, delivery within the United States usually takes 4–7 business days.
3. Can I return or exchange my order?
We offer a 30-day return policy for eligible items.
To qualify, items must be in their original condition, unused, and with all tags attached.
Please note: Personalized or custom-made items cannot be returned unless they arrive defective or damaged.
4. How can I start a return?
Simply email us at gamprintmagic@gmail.com with your order number, reason for return, and photos (if applicable).
We’ll review your request and provide return instructions if eligible.
5. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us immediately at gamprintmagic@gmail.com with photos of the item.
We’ll replace or refund it quickly.
6. Do you ship internationally?
Currently, we ship within the United States only, but we’re working to expand our delivery options soon!
7. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package easily.
8. Can I make changes to my order after placing it?
Because our items are personalized, changes can only be made within the first 12 hours after placing your order.
Please email us as soon as possible at gamprintmagic@gmail.com if you need to make a correction.
9. What if I entered the wrong shipping address?
If you realize your address is incorrect, contact us immediately.
Once the order has been shipped, we can’t modify the address, and we won’t be responsible for undelivered items due to wrong information provided.
10. How can I contact customer support?
You can reach us anytime at gamprintmagic@gmail.com — we’re always happy to help!